> ## Documentation Index
> Fetch the complete documentation index at: https://help.terriqon.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Terriqon Support: Get Help Fast

> Get help from the Terriqon support team. Submit a support request, email support@terriqon.com, or call +91-9354325271 for billing and account issues.

The Terriqon support team is here to help you get the most out of the platform — from troubleshooting technical issues and resolving billing questions to onboarding your team and arranging a product demo. Choose the contact method that works best for you below.

***

## Submit a Support Request

The fastest way to get help is through the support form at [terriqon.com/support](https://terriqon.com/support). The form routes your request to the right team and generates a ticket reference for tracking.

<Steps>
  <Step title="Go to terriqon.com/support">
    Open [terriqon.com/support](https://terriqon.com/support) in your browser.
  </Step>

  <Step title="Select who you are and your issue type">
    Choose your user type (for example, Existing Customer or Trial User) and then select the category that best describes your issue. See the [issue type guide](#issue-types) below if you're unsure which to pick.
  </Step>

  <Step title="Fill in your contact details">
    Enter your name, organisation name, email address, and any other requested details. Providing accurate contact information ensures a faster response.
  </Step>

  <Step title="Describe your issue">
    Write a clear subject line and a detailed description of what you're experiencing. The more context you provide, the quicker the team can help.
  </Step>

  <Step title="Attach relevant files (optional)">
    Attach screenshots, error messages, or supporting documents if applicable. Accepted formats: PNG, JPG, PDF, DOCX, XLSX, ZIP. Maximum file size: **10 MB**.
  </Step>

  <Step title="Click Submit Support Request">
    Submit the form. You'll receive a confirmation email with your ticket reference number.
  </Step>
</Steps>

<Note>
  Keep your ticket reference number handy. You can quote it in any follow-up emails to [support@terriqon.com](mailto:support@terriqon.com) to link your reply to the same ticket.
</Note>

***

## Issue Types

When submitting a request, select the issue type that best matches your situation:

<CardGroup cols={2}>
  <Card title="Technical Issue" icon="wrench">
    App errors, sync problems, unexpected form behaviour, or platform bugs.
  </Card>

  <Card title="Billing & Subscription" icon="credit-card">
    Invoice queries, plan changes, payment failures, and refund requests.
  </Card>

  <Card title="Account Access" icon="lock">
    Login problems, password resets, and user management questions.
  </Card>

  <Card title="Data & Reports" icon="chart-bar">
    Report generation issues, data export, and dashboard questions.
  </Card>

  <Card title="Mobile App Issue" icon="mobile">
    PWA installation, offline mode behaviour, and sync issues on mobile.
  </Card>

  <Card title="Feature Request" icon="lightbulb">
    Suggestions for new features or improvements to existing functionality.
  </Card>

  <Card title="Training & Onboarding" icon="graduation-cap">
    Guidance on getting started, workflow setup, or team training sessions.
  </Card>

  <Card title="Demo" icon="presentation-screen">
    Request a live walkthrough of Terriqon for your team or organisation.
  </Card>

  <Card title="Sales Inquiry" icon="briefcase">
    Pre-purchase questions about plans, pricing, and Enterprise options.
  </Card>

  <Card title="Other" icon="ellipsis">
    Any query that doesn't fit the categories above.
  </Card>
</CardGroup>

***

## Direct Contact

Prefer to reach us directly? Use the details below.

| Channel   | Details                                             | Best for                                              |
| --------- | --------------------------------------------------- | ----------------------------------------------------- |
| **Email** | [support@terriqon.com](mailto:support@terriqon.com) | All plans — general support, billing, account queries |
| **Phone** | [+91-9354325271](tel:+919354325271)                 | Billing and account issues                            |

<Info>
  Growth and Enterprise plan customers receive priority support with faster response times. See the table below for details.
</Info>

***

## Response Times

| Plan       | Support type                                  | Typical response time  |
| ---------- | --------------------------------------------- | ---------------------- |
| Starter    | Standard email                                | Within 2 business days |
| Growth     | Priority email + onboarding call              | Within 1 business day  |
| Enterprise | Priority + dedicated Customer Success Manager | Same business day      |

***

## Before Contacting Support

<Tip>
  You may be able to resolve your issue without waiting for a response. Try these self-service resources first:

  * **General questions** — Check the [FAQ](/help/faq) for answers to common questions about offline mode, AI reports, security, billing, and more.
  * **Billing questions** — Log into your dashboard and visit the **Billing Portal** to view invoices, change your plan, or update payment details.
  * **Mobile issues** — If the PWA is behaving unexpectedly, try removing it from your home screen and reinstalling it via **Add to Home Screen** in Chrome or Safari.
</Tip>

<Note>
  For NGO discount inquiries or form import requests, email [support@terriqon.com](mailto:support@terriqon.com) with your organisation details and we'll get back to you with next steps.
</Note>