> ## Documentation Index
> Fetch the complete documentation index at: https://help.terriqon.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Manage Your Terriqon Subscription, Billing, and Seats
> Upgrade or downgrade your Terriqon plan, manage seats, switch billing cycles, and view invoices. Only Organization Admins can access billing.
All subscription and billing management in Terriqon is handled by your Organization Admin through the built-in billing portal. If you hold any other role — Manager or Field Officer — you will not see billing settings in your dashboard. As an Organization Admin, you can upgrade or downgrade your plan, switch between monthly and annual billing, monitor seat usage, apply account credit, and download invoices, all without leaving the Terriqon dashboard.
Only Organization Admins can view and manage billing. Managers and Field Officers do not have access to billing settings.
## Accessing the Billing Portal
You can reach the billing portal in two ways:
* **From the dashboard:** Navigate to **Settings → Billing** in the left-hand sidebar.
* **From an invoice email:** Click the **Manage Billing** link included in any invoice or payment receipt email sent to your account admin address.
The billing portal is powered by Stripe. Changes you make there — plan upgrades, payment method updates, invoice downloads — take effect immediately in your Terriqon account.
## Upgrading Your Plan
Upgrades take effect immediately and are prorated for the remainder of your current billing period.
Go to **Settings → Billing** in the Terriqon dashboard.
Under your current plan summary, click **Change Plan**.
Choose the Starter, Growth, or Enterprise plan that fits your team's needs. Review the seat limit, AI report allowance, and pricing before continuing.
Review the prorated charge for the remaining days in your billing period and click **Confirm Upgrade**. Any account credit balance is applied automatically before your card is charged.
Your new seat limit and AI report allowance are available right away. A receipt is emailed to your account admin address.
If you have account credit, it is always applied first before any card charge. Check your credit balance under **Billing → Credit Balance** before upgrading.
## Downgrading Your Plan
How a downgrade takes effect depends on whether you are on a monthly or annual billing cycle.
**Monthly plans**
A downgrade on a monthly plan is scheduled for the end of your current billing month. You keep your current plan's seat limit and AI report allowance until the billing period closes, and your new, lower plan activates on your next renewal date.
**Annual plans**
A downgrade on an annual plan takes effect immediately. The unused prepaid value for the remainder of your annual term is converted to account credit, which is automatically applied to future invoices. If you are within 30 days of your most recent annual purchase or renewal date, you may be eligible for a prorated cash refund instead — see the [Cancellation and Refunds](/account/cancellation-and-refunds) page for details.
## Switching Billing Cycle
You can switch from monthly to annual billing at any time to save 20% on your plan price.
Open the billing portal from your Terriqon dashboard.
Locate the billing cycle section and select **Switch to Annual Billing**.
Terriqon calculates the remaining days in your current monthly period and credits that value. You are charged the annual rate minus any prorated credit and existing account credit.
Click **Confirm**. Your annual billing cycle starts immediately and your 20% discount is locked in for the full year.
Switching from annual back to monthly is treated as a downgrade. The unused annual value becomes account credit applied to your monthly invoices going forward.
## Seat Management
Terriqon seat limits apply to **Field Officers only**. Organization Admins and Managers do not consume seats and can be added to your account without limit.
To monitor and manage your seat usage:
* Navigate to **Settings → Team** to see a breakdown of your active, suspended, pending, and deleted Field Officers.
* **Suspended, deleted, and pending Field Officers do not count toward your seat limit.** If you are approaching your limit, suspend inactive officers to free up seats without permanently removing them.
* If your active Field Officer count exceeds your plan's seat limit, overage seats are billed at the published overage rate on your next invoice.
Overage charges are applied automatically when you exceed your plan's seat limit. Monitor your seat count in **Settings → Team** to avoid unexpected charges.
## Account Credit
Account credit accumulates when you receive a prorated refund from a downgrade, an annual plan adjustment, or a confirmed SLA remedy (Enterprise plan only). Credit works as follows:
* **Automatic deduction.** Your credit balance is applied automatically to your next invoice before any card charge.
* **Never expires.** Account credit has no expiry date and remains on your account until fully used.
* **Not redeemable for cash.** Credit can only offset future Terriqon invoices and cannot be transferred or paid out.
* **Where to check.** Go to **Billing → Credit Balance** in the billing portal to see your current balance and a history of how credit was earned and applied.
## Invoices and Receipts
Terriqon automatically emails a PDF invoice to your account admin address after each successful payment. You can also access all invoices directly in the billing portal:
* Go to **Settings → Billing → Invoices**.
* Click any invoice to preview it or download a PDF copy.
* Invoices include a line-item breakdown of your plan charge, any prorations, account credit applied, and taxes where applicable.
If you need invoices sent to a different email address (such as a finance team address), update the **Billing Email** field in the billing portal.