> ## Documentation Index
> Fetch the complete documentation index at: https://help.terriqon.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Terriqon Cancellation Policy, Refunds, and Data Retention

> Cancel your Terriqon subscription from the billing portal. Monthly plans have a 72-hour refund window; annual plans a 30-day prorated refund window.

You can cancel your Terriqon subscription at any time directly from the billing portal — no waiting period, no cancellation fee. Whether you are on a monthly or annual plan, what happens next depends on when you cancel relative to your most recent payment. Before you cancel, we strongly recommend exporting all of your data, as it will be permanently deleted after the post-cancellation retention period.

## How to Cancel

<Steps>
  <Step title="Open the billing portal">
    Go to **Settings → Billing** in your Terriqon dashboard.
  </Step>

  <Step title="Click Cancel Subscription">
    Scroll to the bottom of the billing page and click **Cancel Subscription**.
  </Step>

  <Step title="Review what happens to your data and access">
    Terriqon will show you a summary of when your access ends and how long your data is retained for export. Read this carefully before proceeding.
  </Step>

  <Step title="Confirm the cancellation">
    Click **Confirm Cancellation** to finalize. You will receive a confirmation email at your account admin address.
  </Step>
</Steps>

<Note>
  If you need assistance cancelling or have questions about your account, email [support@terriqon.com](mailto:support@terriqon.com) or call +91-9354325271. The support team can also process cancellations on your behalf.
</Note>

## What Happens After Cancellation

Your refund eligibility and the timing of access loss depend on your billing cycle and when you cancel.

<CardGroup cols={2}>
  <Card title="Monthly — within 3 days of purchase" icon="clock">
    Cancel within **72 hours** of your most recent monthly payment to receive a **full cash refund**. Your access ends immediately upon cancellation.
  </Card>

  <Card title="Monthly — after 3 days" icon="calendar-xmark">
    No refund is issued. Your access continues until the **end of your current billing month**, after which your account is deactivated.
  </Card>

  <Card title="Annual — within 30 days of purchase" icon="clock">
    Cancel within **30 days** of your most recent annual payment or renewal to receive a **prorated cash refund** for the unused portion of your term. Access ends immediately.
  </Card>

  <Card title="Annual — after 30 days" icon="calendar-xmark">
    No cash refund is issued. Your access ends upon cancellation, and the unused value remaining in your annual term is converted to **non-expiring account credit**, automatically applied to future invoices.
  </Card>
</CardGroup>

**After cancellation — data retention:**

Once your access period ends, your organization's data enters a retention window:

* Your data is **retained for 30 days** after cancellation. Use this window to export submissions, reports, and any other records you need.
* After the 30-day retention period, your data is **permanently deleted from Terriqon's production systems within 90 days**.
* **Billing records** (invoices, payment history) are retained for **8 years** in accordance with financial record-keeping requirements, regardless of cancellation.

<Warning>
  After the 30-day post-cancellation retention period, your data is permanently deleted and cannot be recovered. Export all data before cancelling.
</Warning>

## Downgrading (Not Cancelling)

If you want to reduce your costs or seat count without fully cancelling, you can downgrade to a lower plan. Downgrading keeps your account active and your data intact.

* **Monthly plans:** A downgrade is scheduled for the end of your current billing month. You retain your existing plan's features and seat limit until then.
* **Annual plans:** A downgrade takes effect immediately. The unused prepaid value for the remainder of your annual term is converted to non-expiring account credit. If you are within 30 days of your most recent annual payment, you may instead be eligible for a prorated cash refund.

See [Managing Your Subscription](/account/managing-your-subscription) for step-by-step downgrade instructions.

## Account Credit vs. Cash Refund

It is important to understand the distinction between account credit and a cash refund, as the two are not interchangeable.

| Situation                                             | Outcome                                                                             |
| ----------------------------------------------------- | ----------------------------------------------------------------------------------- |
| Monthly cancellation within 72 hours of payment       | Full **cash refund** to original payment method                                     |
| Annual cancellation within 30 days of payment/renewal | Prorated **cash refund** to original payment method                                 |
| Annual cancellation after the 30-day window           | Prorated **account credit** for unused term (non-expiring, not redeemable for cash) |
| Annual downgrade after the 30-day window              | Prorated **account credit** for unused term (non-expiring, not redeemable for cash) |
| Confirmed billing error                               | Full **cash refund** to original payment method                                     |
| Enterprise SLA breach confirmed                       | **Account credit** (not cash)                                                       |

Account credit is automatically applied to your next Terriqon invoice and never expires. It cannot be transferred to another account, paid out as cash, or used outside of Terriqon. Check your credit balance at any time under **Billing → Credit Balance** in the billing portal.

## Billing Errors

If you believe you were charged an incorrect amount, contact the Terriqon support team as soon as possible.

1. Email [support@terriqon.com](mailto:support@terriqon.com) with the subject line **"Billing Error"**.
2. Include your invoice number, the date of the charge, and a brief description of the discrepancy.
3. The team will investigate and confirm whether an error occurred, typically within 2–3 business days.
4. Confirmed billing errors are **refunded in full** to your original payment method, usually within **5–10 business days** of confirmation.

<Info>
  Billing is processed through Stripe. Once a refund is issued by Terriqon, the time it takes to appear on your statement depends on your card issuer — most refunds reflect within 5–10 business days.
</Info>

## Exporting Your Data Before Cancelling

Before you cancel, download a local copy of all submissions, reports, and project data you want to keep. Terriqon supports export in CSV, Excel, and JSON formats.

<Steps>
  <Step title="Open a project">
    Navigate to any project in your Terriqon dashboard that contains data you want to retain.
  </Step>

  <Step title="Click Export">
    Open the project and click the **Export** button in the top-right corner of the submissions view.
  </Step>

  <Step title="Choose your format">
    Select **CSV**, **Excel**, or **JSON** depending on how you plan to use the data.
  </Step>

  <Step title="Download">
    Click **Download**. Repeat this process for each project whose data you need to preserve.
  </Step>
</Steps>

<Tip>
  Export AI-generated reports separately from the Reports section of each project. Report exports include structured summaries that may not be captured in raw submission exports.
</Tip>

<Note>
  The Enterprise (Command) plan includes an uptime SLA. Confirmed SLA breaches are remedied with account credit, not cash refunds.
</Note>